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Work Automation and Continuous Intelligence

Intelligently optimize business operations in order to improve customer service and internal productivity for effective digital transformation.

Platform supports interactions across the entire work spectrum, from guided activities to task-focused and case-centric work, allowing organizations to deliver superior employee and customer experience.

Operationalize End-to-End Digital Processes

Automate the multitude of day-to-day processes that build customer journeys and deliver an outstanding customer experience, with quick rollouts, incremental improvements, and low initial costs that grow with the business value.

Implement the Right Automation

Implement robotic process automation (RPA) technology to standardize and fully automate repetitive tasks or use adaptive case management (ACM) to support knowledge workers with unpredictable and complex processes, orchestrating work in a situationally dynamic way.

Enable Knowledge Workers

Thanks to a dynamic case-centric approach, experts have straightforward and real-time access to all relevant data, interactions, and knowledge, making it easy for them to execute work and intelligently offer expertise for each unique case.

Improve Efficiency and Effectiveness

To drive your digital transformation, combine business process management (BPM), which reduces process time and total costs, with digital process automation (DPA), which generates revenue and improves business outcomes.

Support Compliance Activities

Automatic processes and rules, dynamic case management, and audit trails help compliance officers in their daily work by accelerating administrative task management and allowing for flexibility in the face of change and complex cases.

Boost Digital Empathy

Leverage smart data and integrations with external technologies, such as artificial intelligence, machine learning, optical character recognition, and Internet of Things, to identify important moments in people’s lives and create actionable insights and dynamic workflows that meet customer expectations.

Empower Employees

Automation reduces error rates and the need for back-and-forth communication, streamlines customer journeys, and enables flexible document management. This improves real-time collaboration and employee satisfaction, which is the foundation of outstanding customer service.

Make Data Valuable

Orchestrate historical and real-time data across business lines, departments, and internal and external systems to proactively deliver actionable information to employees and enable event-driven intelligent business process management.

Monitor Operations Intelligently

Support decision management with automatic performance documentation and decision automation, real-time business activity monitoring (BAM), user-friendly KPI dashboards, and actionable analytics that produce insights from situational context.

Transform User Experience

Your systems will no longer only deliver data and content that is processed and contextual but will also deliver related actions, timely intelligence, recommendations, automatic responses, and an attractive design that guides users.

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